Our roasted beans are very popular with cafes around the world and we do ship worldwide on a weekly basis.
As soon as you order you will receive an order confirmation via email. You will also receive a tracking number once your order is shipped. If you do not receive either of these please check your spam folder or contact us immediately via chat, email or by calling us on 0401762372.
By logging into your account at the top right of the screen and clicking on the icon
We provide chat, email and phone number support 7 days a week. We respond to all emails within one hour of receiving them unless outside of our operating hours. If you have contacted us after hours, we will get in touch the following day. Alternatively, our chat line is available from 9am – 10pm every day including weekends and public holidays.
ABOUT OUR COFFEE
The coffee beans we roast are officially rated ‘specialty grade’ by certified quality testers around the world. They’ve got tons of interesting flavours and our roasters always get the beans to you in that peak freshness period. We roast our beans and ship them to you the same day. When it arrives at your doorstep, it’ll be the freshest coffee you’ve ever tasted. Give it a shot, we promise you will love it!
Not only is our coffee ethically sourced it is ‘Fair Trade’.
We recommend using whole coffee beans within 6 weeks of the roast date. If your coffee is pre-ground, we recommend consuming it within 2 weeks of opening.
When you select your coffee you also have the option to select your grind. If your grind is not available, you can contact us, and we will grind the coffee to your likings. However, we strongly recommend buying our beans whole and grinding it at home just before making your coffee.
Moisture and air will ruin your coffee and therefore, do not place your beans in the fridge or freezer. Coffee beans should always be stored in a dry, dark and cool place. We recommend storing your coffee in an airless canister which is available from our shop.